Cancellation Terms

We understand that situations arise in which you must cancel your appointment however, due to the nature of our business, Clarity Healthcare is unable to book alternative work at short notice and therefore must apply a cancellation charge to cover the costs incurred as per the table below.

This also applies to no-show appointments.

The size of the fee is dependent upon the notice given prior to the appointment time.

Type of Appointment Cancellation within five working days of appointment Cancellation within six to ten working days of appointment
Appointment arranged on individual basis 100% of cost of appointment 50% of cost of appointment
Appointment arranged within daily rate 100% of cost of appointment 50% of cost of appointment

For the purposes of clarification, a working day is classed as 8.30am-5pm Monday-Friday. Any cancellation notices received outside of this period will be treated as being received on the next working day.